Pluspunten
Consistent reviews outlining future career development. Transparent billable hours model. Co-workers that are as skilled as they are eager to assist in a manner that makes everyone better and empowered. Everyone brings each other up. Great work events to meet up IRL. Very diverse mix of staff. Great mix of clients, with the ability to see how different businesses operate. Upper management is all experienced, insightful, and everyone is providing positive feedback about each other. I have yet to see anyone try to knock someone down a peg. Assuming you try, and keep a calm mind in front of the customer, and know to reach out, there will be a hand to help you. Since I've joined in late '24, I've seen people being promoted and growth around the country. This is truly one of those employers that people get into and stay at for a while. The 5/5 star ratings are not given lightly, but is a reflection of how this environment has compared to any IT/MSP position I've had in nearly a decade in the industry.
Minpunten
It's not so much a con as an expectation; MSP's have a certain amount of grind to them. Things can get stressful, as with any profession, when sudden issues pop up with clients; that should be expected. It's not like being support for a single SMB where there is downtime and waiting for things to go out. More than likely, there is something to do, but the act of doing it is motivating, and the team is nothing short of supportive and helpful.