Mentally taxing - werkgeversreview Customer Service Consultant bij Progressive Insurance

3,0
10 jan 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Green alert is usually available for time off every day - Off on all major holidays - Shift bids occur frequently and u don’t have to participate - Gainshare can be up to 16% of ur annual salary - Performance pay raise every year

Minpunten

- The calls are always back to back with 15 seconds to wrap up after each one - The customers are usually upset and have bad attitudes because they don’t check their mail or emails when we need additional info - Progressive has metrics and one of those is offering CRAs so u have to try to sell additional products like Renters and Homeowners insurance

Ontdek andere reviews over Progressive Insurance

5,0
24 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Pay Benefits Work/Life Flexibility Paid time off

Minpunten

working holidays working weekends management benefits equipment

2,0
4 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Minpunten

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle