Overworked and too much positive toxicity - werkgeversreview Bodily Injury Adjuster bij Progressive Insurance

Full time remote position, difficult to make personal/professional connections. You are expected to learn on the job and to negotiate settlements with attorneys and/or their staff on day one with little to no training. Processes are not mainstreamed amongst departments and supervisors all have different approaches/answers. The job aide is a poorly constructed OneNote. Feedback to other employees who also have a hand in your claim and made mistakes or cause delays is not common and not encouraged, leadership welcomes you to provide feedback but there is no sense of real accountability because everyone is too busy. All trainers are also supervisors who rotate presenting training classes, no separate training team besides the corporate training team that teaches you minimal non-role specific information. Mentors assigned to adjusters are simply less new adjusters who are no help because they too have little knowledge. Training classes are inefficient sessions of crammed information presented in a rushed fashion, scheduled very far apart where you may learn how to handle a task but not the when or why, so after many training classes you end up with sporadic and out of order information with no understanding on when or why you will apply what you’ve learned, only the randomness of your assigned claims will determine when you get to apply such knowledge. Your supervisor is your main trainer so this means you learn slow and based on the limited time they can give you individually in the 8 hour shift. Each day is a struggle to properly and independently complete any work bc you first have to manage getting help on others time while also attending the mandatory but not so great training classes. There is a set training schedule and everyone in onboarding whether in week 1 of onboarding or whether they are in week 8 is thrown into the same class. This creates an uneven level of understanding amongst everyone in the classes and awkwardness in the supervisor who has no discretion on how to productively get through the class other than just make it through because half the class may understand while the rest may be totally lost. Those who are further into training heavily influence the speed, complexity of the nature of training discussions and frequency of trainings because they’ve had more exposure, have more specific or complex questions and are more outspoken to deny the need for more comprehension because they have a higher urgency to get back to their work since workload increases as one ages further into training. This is a disservice to newer employees who’s level of understanding is much lower and also to those further into training who should still be able to ask questions of higher complexity without having to worry that it is likely newer employees may not even remotely grasp concepts of the questions and answers being discussed because of their limited exposure. Favoritism amongst leadership and employees who knew each other in person before the pandemic and transition to remote over those who are new to the company and with whom they have only had limited virtual interactions. The hustle culture is very much promoted and creates too much space for ego and positive toxicity and little room to openly express struggles. Adjusters best bonding topic is the lack of proper nutrition and sleep because that's what hustlers have to sacrifice here to get the job done and still live a little. Leadership's way to lighten the morale is by sharing stories about how things used to be a lot worse. Taking PTO grants no relax time as you will return to drown in your backlog of work. If you do the math, considering inflation and south Florida’s cost of living, a $63K exempt annual salary with an expected 50-60 hours work week with little resources and training is not worth it, work life balance is non-existent. The CEO said the dept was not considered to be understaffed so basically workload would always be what it was and it was best to just get used to it. Tuition assistance is not great and per CEO also no plans to change that, either way this role is too demanding to put school on your plate as well. What you do in this role can be exciting, interesting, and provide many skills. The workload and some metrics are just unreasonable and you job satisfaction will relatively differ from others depending on your preferred lifestyle, but then again I don’t think 50-60 hours a week of work allows much of a life anyway unless you find joy in breathing and eating only work. I can't speak as to the experience outside of onboarding because according to leadership, only very few are tenured BI adjusters in the jurisdiction. It is hard not to feel that leaderships organization and approach to anything is at what seems to be infancy stages compared to the structure one may notice at other long-standing corporations.