It's okay - werkgeversreview Customer Service Representative (CSR) bij Progressive Insurance

4,0
7 okt 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Super flexible hours, frequent shift bid options, last minute pto use, loads of training, options to promote after 6 months (7 months for me), annual raises, perks, and a bonus option around Dec that's based off metrics and % of gross annual income. Loads of pros and overall a great company/employer.

Minpunten

Biggest gripe is a metric they have for referring renters and homeowners. They say it's not sales but there's a whole separate metric and they will hassle you if you don't meet their goal. This means you can talk to the customer for half an hr about the product but if they don't take a quote, you get NO credit for it. This is a very huge pain point throughout the csr group, not just me.

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5,0
30 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Strong Leadership Consistent Strategy People Oriented Culture

Minpunten

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Minpunten

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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