I HATE THIS JOB - werkgeversreview Customer Service Representative (CSR) bij Progressive Insurance

1,0
3 jan 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Green alert ( if available) Gainshare

Minpunten

Everything!!! From lack of training in onboarding to micromanagers. Not properly trained Thrown out there Forced to make offers ( sales) even though we are NOT sales. They tell us how to offer and are pushy At first they tell you you have help ( Assist) and they tell you that you don’t have to sell but once you get on, they will write you up for not meeting sales metrics ( again we are NOT SALES) Back to back calls like slaves You will be chastised for calling for help even though you’re not properly trained A bunch of fast food / target like leaders disguised as “supervisors” I absolutely dislike this company and this job. Been miserable for the almost 2 years . This job is overwhelming, stressful. Overworked, underpaid. System issues. I’m over it and I’ll be quitting soon

Ontdek andere reviews over Progressive Insurance

5,0
30 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Strong Leadership Consistent Strategy People Oriented Culture

Minpunten

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Minpunten

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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