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Good Short Term - werkgeversreview Customer Service Representative bij QVC

3,0

28 okt 2025

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Easy interview process and training.

Minpunten

You are timed on every call, and the customers can be extremely rude and difficult to deal with within the time constraints that the company wants to enforce. If you take your time to go above and beyond to help a customer, it backfires on you when it comes to performance because they want the customers off the phones fast, without regard to the specific situation.

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5,0

30 apr 2026

Anonieme stagiair(e)

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Welcoming team & good place to learn

Minpunten

Remote work made it difficult to build connections

1,0

20 jun 2026

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Only pros - wfh and you get a nice discount

Minpunten

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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