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      QVC

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      Unrealistic expectations - werkgeversreview Customer Service Representative bij QVC

      3,0
      6 jan 2026
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Coworkers are usually pretty chill and no issues with supervisors.

      Minpunten

      upsell requirement when the upsells are ridiculous or leftover inventory is unfair for customer service. The majority of the orders for CSR are going to be corrections. Who wants to buy something else when we messed up the order the first time.

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      5,0
      21 jun 2026
      Order service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Flexibility to work from home.

      Minpunten

      High call volume. Can't even sip water before the next call is coming through

      1,0
      20 jun 2026
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Only pros - wfh and you get a nice discount

      Minpunten

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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