QVC

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Fast paced and challenging but fun! - werkgeversreview Customer Service Representative bij QVC

5,0

5 jun 2014

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Friendly, helpful staff and management, rewards for meeting targets, customers were pleasant to talk to and patient and generous discount for staff, great place to work!

Minpunten

Pressure on meeting very short call-time to meet customers needs. Booking holidays was not the easiest either!

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5,0

30 apr 2026

Anonieme stagiair(e)

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Welcoming team & good place to learn

Minpunten

Remote work made it difficult to build connections

1,0

20 jun 2026

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Only pros - wfh and you get a nice discount

Minpunten

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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