Pluspunten
Work from home Easy work Trainers are great
Minpunten
I started QVC because it looked to be an easy job I could work remotely while I go back to school. Upon starting and the only reason for any positive feedback would be one: The onboarding and training team are exceptional. Whoever is making decisions regarding the promotion of these people needs strong accolades for their work. Phenomenal. The trainers are fantastic. Where the problems began: A lot of the customers are disgruntled and rightfully so. Their warehouse seems to send out the entirely wrong things on a regular basis. This is about 40% of your calls. As an agent you are not given the resources to provide resolution or push or advocate for the customer. A lot of the resolving teams at QVC you have no way of communicating with them and you are not given a full oversight over what these teams are capable of doing for the customer since some of the resolutions regarding orders and finance fall to them. You have little to no resources for assistance as a new agent. If you have a problem that you need to draw in a supervisor things on such as issues with pay or compensation they will be virtually unreachable. I don't know how a business can operate when their leadership is accountable to no one and they can't be reached. See below on leadership. Leadership: There are a few good supervisors and managers here. I mean a few. Probably one or two. The rest are for lack of better term: Entirely unqualified to be where they are and apathetic at worst. I had the misfortune of reporting to a supervisor that was tenured so I'm assuming he was only given the promotion based on his length of time at the company and not based on his abilities. He never responded to anything and if he did his answers were unclear at best or unhelpful at worst. I did escalate above him and his manager seems to be cut of the same cloth as well. If you need a supervisor they are basically unreachable on live calls as well and multiple customers complain that they were supposed to get call backs and never did or the supervisor made the situation worse. QVC needs to take a look at their call center leadership, this is unacceptable. A few of the supervisors were "kind" enough to send very curt and unprofessional messages anytime I was not in available status. Usually because of technical issues, see below. Technical issues: This company was entirely unprepared and not qualified to deploy agents remotely. There are a slew of issues with the remote systems they use. I received the wrong instructions multiple times on what to do from IT. I received faulty equipment multiple times. Several agents made complaints and asks were made to management about issues where their systems were not functional. All the while the "supervisors" were virtually unhelpful or unreachable so I was expected to sort this out with little to no guidance from anyone. There were multiple days I basically could not log in at all due to the issues they had. They use a configured boot drive called an "iGel" which their IT configured incorrectly. This leads into PTO Time off and PTO: The good news is QVC has a very generous time off accruement system. The bad news is: They use that accrued time off ANYTIME something comes up. Including the aforementioned technical issues.