A big No - werkgeversreview Customer Service Representative bij QVC

2,0
24 jul 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Laid back as far as supervision goes but this is literally the only pro

Minpunten

Pay is absolutely terrible Room for advanced/raises- terrible- they make that clear during the interview. $15 an hr, .50 raise every 6 mo which caps out at 2 years - once you get an interview scheduled you basically have the job before they interview you. It's quite clear they just mass hire and they could care less about your worth. Have experience ? Doesn't matter- your experience and knowledge won't be considered. Interview process- terrible. She read a script of what she requires from me. You provide your own equipment, you are held to strict metrics and again ....$15 an hour (they do realize most call centers start around $18?) Orientation - the first video is all about how great their customer service is. If you're waiting to hear what the company can do for YOU ....forget it. It's clear you're just a number here to help them and in return they do nothing from you. PTO and sick? Lol well who knows because they don't feel it's worth even telling you about that. Literally my 3rd week in and still have no idea what my benefits are. You hear a quick message about perks when hired ....perks....but nothing about benefits.

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5,0
21 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Flexibility to work from home.

Minpunten

High call volume. Can't even sip water before the next call is coming through

1,0
20 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Only pros - wfh and you get a nice discount

Minpunten

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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