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Difficult - werkgeversreview Customer Service Representative bij QVC

3,0

29 jul 2024

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great team members. Customers usually pleasant to interact with here. Time off without distractions pay is frequently available.

Minpunten

All about extra sales and then more sales in addition to that now. Won’t increase call minute time, but adding on credit card application offers, extra items to offer each call. Could handle a difficult customer, reinstate her sale, and still get penalized for an extra minute.

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5,0

21 jun 2026

Order service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Flexibility to work from home.

Minpunten

High call volume. Can't even sip water before the next call is coming through

1,0

20 jun 2026

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Only pros - wfh and you get a nice discount

Minpunten

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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