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      QVC

      Onderdeel van QVC Group

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      Not the greatest - werkgeversreview Customer Service Representative bij QVC

      2,0
      5 feb 2025
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Working remotely is a plus. They offer benefits from day one.

      Minpunten

      No room for growth. No schedule change. They say you’ll be eligible but they choose their favorites and go from there. Micromanaged like crazy. Their metrics are unrealistic for the amount of calls coming in. 90% of calls are older people who do not know how to use their phones, emails or the app. So of course our calls weren’t going to fall into the unrealistic handling time they force everyone to follow. CS&E Reps were told over and over again that they were NOT sales reps. Then the CS&E reps started getting punished and write ups if they can’t get a certain amount of upsells. I thought we weren’t sales reps?

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      5,0
      21 jun 2026
      Order service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Flexibility to work from home.

      Minpunten

      High call volume. Can't even sip water before the next call is coming through

      1,0
      20 jun 2026
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Only pros - wfh and you get a nice discount

      Minpunten

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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