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      QVC

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      To many calls - werkgeversreview Customer Service Representative bij QVC

      1,0
      8 mei 2025
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Employee discount is the best part.

      Minpunten

      There are calls back to back. Also will get fired for not making the customer buy their products. Pay every 2 weeks.

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      5,0
      30 apr 2026
      Anonieme stagiair(e)
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Welcoming team & good place to learn

      Minpunten

      Remote work made it difficult to build connections

      1,0
      20 jun 2026
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Only pros - wfh and you get a nice discount

      Minpunten

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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