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      QVC

      Onderdeel van QVC Group

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      Reviews voor QVC

      Good place to work - werkgeversreview Customer Service Representative bij QVC

      3,0
      7 aug 2025
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      training was good very informative set you up for success, calls were reputative a lot of the same thing, always someone there to help if needed. Raise every 6 months to start, liked that if it was a slow day we could put in for time off

      Minpunten

      didn't like that CSR had to meet a certain number of upsells per month because there weren't many sales calls in the role as it was mostly people calling for an issue with an item they'd already received so it was hard to meet the upsell quota, Also didn't feel as though there was much room for growth

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      5,0
      30 apr 2026
      Anonieme stagiair(e)
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Welcoming team & good place to learn

      Minpunten

      Remote work made it difficult to build connections

      1,0
      20 jun 2026
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Only pros - wfh and you get a nice discount

      Minpunten

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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