Come hustle and win! - werkgeversreview Anonieme werknemer bij RDI

5,0
20 mei 2020
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great culture and atmosphere! Flexible schedules, cash incentives and now offering work from home!

Minpunten

Have to deal with angry customers

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Reactie van RDI
6y
Thank you for your review! Our teams have done a phenomenal job transitioning most of our workforce to be able to work from home while still being able to maintain employee engagement and other perks of working for RDI! Due to the nature of our business and some of the industries we support, angry customers are sometimes inevitable, but we do our best to ensure our team members are properly trained to de-escalate and manage these calls appropriately when we do receive them. With many of our leaders having been promoted from agents to management, we agree that this great advice and will share with our leadership teams as a friendly reminder that they, too, have walked in the shoes of our agents! Thank you for your feedback and dedication to RDI for 10+ years! We appreciate you!

Ontdek andere reviews over RDI

5,0
14 jan 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Very flexible, caring people. Honestly some of the best people I have ever met.

Minpunten

Progress isn't measured very clearly, you will think you are doing well, then suddenly you aren't.

2,0
14 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Holiday pot lucks (with meat provided by RDI) Will pay for exercise/gym as long as you're willing to meet the requirements (otherwise you pay). Ok benefits Some projects offer remote work after probationary period, including equipment Sales jobs may pay higher than customer service and tech support Everyone is super nice to you in orientation+training (it doesn't last)

Minpunten

No attention to dietary restrictions for pot luck, causing some people to not be able to enjoy. Definite focus on unhealthy eating with most snacks, meals and beverages in the canteen being crap, and a culture that seems focused on being unhealthy, and enabling obesity. False sense of culture presented during training - real culture becomes obvious after. Claims of "family" style, interest in feedback, inclusiveness and so on largely false. Climate controlled by site director, and they're generally interested in minimizing the cost so you may be too hot/cold. Deceptive culture, two sets of rules - one for the clique of managers, supervisors (glorified team leads) and 'special' employees, the other for everyone else. I.E. Favoritism. You can feel it from the moment you get out of training. Lack of interest in actual feedback, coupled with defensiveness or attacks Dishonesty and some bullying by leadership Very strict rules about bathroom use time (20 min/day). If you have a medical excuse, you can get an exemption so you aren't written up, but you won't be paid for that time in excess of 20 min/day. You're given your supervisor and manager's phone numbers to contact outside of work but good luck getting a response every time you need to contact them! Pathetic training by people with no experience in that area, who are led by onsite directors with no experience in education, either, leaving you potentially ill-prepared for your job. Sub-par salaries, which they blame on the clients. Holidays and holiday pay depend on both RDI rules and client rules, not just RDI, so you may not get vacation pay for some holidays. Very stingy company shoveling money upwards to the C-suite while maybe people in lower positions get crap pay, and some of the people you promote end up giving too much of their personal time to you without proper compensation. I could go on and on....

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