This company is going down… and fast. - werkgeversreview Project Manager bij RH

1,0
21 feb 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Interesting projects and work. In my time working there I met a lot of amazing people.. sadly many of them have left, been fired (for no reason), or retired

Minpunten

Terrible management, absolutely awful. Many people in high positions that have no idea what they are doing... You will work long hours.. and weekends… often. It’s expected. You’ll have Christmas and Thanksgiving off.. The turnover is like nothing I’ve ever seen. You will be working with someone and the next day, they are gone. It’s hard to get anything across the finish line with quality with that fact. Lots of brilliant people working there that get very little mentorship, direction or support from their leaders. It often seems like no one knows what they are doing. Projects and deliverables of large initiatives like source books get put on hold because the CEO goes on vacation. We got a 1% merit increase last year while the leadership team chartered the private jet and opened several stores while our business and economy was down. RH will run you into the ground and then get rid of you. Run, don’t walk.

Ontdek andere reviews over RH

5,0
3 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great work environment, flexible and compassionate leaders, very well-run system for any employee concerns

Minpunten

no cons at all for rh

4,0
20 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Minpunten

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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