Used to be great... - werkgeversreview Client Services bij Radancy

2,0
4 mrt 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Used to be a great office, heard it was butchered in half or less. Used to be a great vibe amongst the departments working together. Used to really care about solving client challenges, no matter whether the recommendation was TMP/Radancy product, or an external partner. Used to not have loud and quiet layoffs constantly. There is an extremely dedicated group of people there, then and now. Some of them are very dedicated for the right reason, some of them are committed to the bit to cover their own butts. That being said... Amazing exposure to large brands and a wide variety of solutions and budgets. Amazing relationships built with clients. Amazing friends made. Most importantly, I would not be where I am today without my experience at Radancy. I just wish the outcome would have been different for the company's direction overall.

Minpunten

During my time: too revenue focused, like oppressively revenue focused, feedback fell on deaf ears, every internal department was a gutter system routed directly back to Customer Success/Client Services to fix their problems and cover up their mistakes, zero accountability by leaders who literally did nothing for years on end, yet somehow were shielded from consequence, while other were burned at the stake or fell on the sword. Disconnected products, forced sales, "interesting" revenue recognition tactics, countless escalations, endless internal meetings and updates needed, taking time away from actual selling opportunities and client support. ZERO basic understanding of the economy by senior leadership.

Ontdek andere reviews over Radancy

5,0
1 mei 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Great place to grow, flexible with family matters and a good work life balance. Learned a lot. Flexible time off is a good perk.

Minpunten

The rebrand removed a lot of personality from the company which made it hard to service legacy clients.

2,0
17 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The people and direct coworkers were genuinely supportive and collaborative. Many employees were dealing with similar challenges, which created a strong sense of teamwork and willingness to help each other. Despite broader organizational issues, most teams worked hard and tried to support one another however they could.

Minpunten

Leadership doesn’t seem to have a clear direction for the company, so priorities and decisions were constantly changing. A lot of decisions would get made and then completely reversed a few months later, which made it hard to feel confident in anything long term. There were also a lot of staffing and restructuring changes without proper training or support, so people were basically expected to figure things out as they went. The company became very focused on enforcing in-office policies and making sure people were physically at their desks, while employees hadn’t received raises in years despite heavier workloads and inflation. That disconnect was really discouraging and definitely contributed to burnout. Burnout was something constantly talked about across teams, but it rarely felt like anything meaningful was done to actually support employees or improve workloads. A lot of employees were also expected to sell or support products they didn’t fully believe in, which made it hard to feel set up for success from the beginning.

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