-Micro-managment and matrix hierarchy environment with red tape to overcome
-Little to no leadership in middle management
-Most manager have a disconnect to what their office environment is really like or are generally out of touch with their employees and their work.
-Minimal training or personal development investment
-No dynamic work culture and no ability to retain good working staff
-Minimal remuneration or incentives
-Bottlenecks in administration due to not enough support staff
-A lot of the work involved in administration and data entry
-Career progression ambiguous
- No communication between staff and management on a regular basis
-Overworking environment the default expectation and only a the token staff members able to get the work/ life balance whereas the majority do not
-Middle management have misguided bias towards staff whom they favour over merit
- KPI metrics need an overhaul as system is created decades ago on the emphasis on spamming techniques to customers with excessive inquiries, cold calls and irrelevant questions for the client rather than focusing on what metrics actually work, or understanding on what their clients require and understanding each market segment responds differently to an array of techniques which relates to appropriate training.
- KPI are set on arbitary goals such as annual 15% growth or "x" dollar value each year without any realistics or real reason/analysis behind it.
-Key high performers are penalised when their budget is missed due to uncontrollable circumstances regardless in previous budget months are achieved well or over budget.
