Pluspunten
90% of fellow team members were great to work with, all of us supporting each other when new processes and SOPs were changing every week. Working from home and the flexibility of the schedule (non-9 to 5) was nice to have. We were working a hybrid schedule for a few months, but it was a net negative and have been WFH since November.
Minpunten
C-Suite has a limited understanding of how to run a business. They eliminated the COO position a few months ago, which you can guess how that has been. From program leads all the way up the ladder of management, the company is two missteps away from dissipating. There is no checks and balances: for example, the director of enrollment’s close friend is the head of HR, with the other HR employee being the director’s sister in law. There have been breaches of confidentiality, retaliation, and gaslighting by HR and the enrollment director to multiple employees. Decision makers have fallen into the idea that they can maximize profits not by motivating and supporting current employees, but rather passing out PIPs left and right, and looking for unicorn bootlickers. Goals are constantly increasing without an increase in staff or resources, and the commission structure has changed 3-4x in 1.5 years. Documents are backdated for audits. No room for career growth or raises.