Great Company -- Hidden Gem! - werkgeversreview Customer Service Director bij Ricca Chemical

Working at Ricca was a challenge. I had to work more OT than I wanted but pay was good and managers improving

pay, PTO, improving management, teammates

During my time at Ricca Chemical Company, I valued several aspects of the role. I worked alongside skilled colleagues who demonstrated strong teamwork and were supportive of one another. The work offered good variety in chemical blending tasks, which kept things engaging. My direct supervisor was particularly supportive and invested in his team's success. The position allowed me to develop valuable transferable skills in chemical manufacturing, safety protocols, and following detailed procedures. The company maintained clear batch procedures and safety requirements, which provided structure for completing work accurately and safely.

The company's approach to performance management could have been more transparent - I would have appreciated earlier communication if concerns were developing about my work. The incident reporting system, while well-intentioned for safety purposes, sometimes attributed equipment and PPE failures to individual employees rather than identifying them as systemic issues. This created confusion about accountability. Additionally, when I requested documentation following my termination to better understand the decision, the company declined to provide my personnel records. In hindsight, clearer expectations around incident reporting thresholds and more regular feedback throughout the year would have been helpful for everyone involved.