Pluspunten
My experience as a therapist was mostly positive. The leadership clearly cared about the team and taking feedback. My BCBA was very helpful and spent a lot of time supervising me with my clients. I felt my questions were answered when I needed support. I thought the training and orientation was well thought out. They also made the environment lively and fun for clients and staff.
Minpunten
It's a high turnover field for sure, but it seems like the people at the Lake in the Hills location, therapists in particular, were not as invested in the work. People I worked with would call out a lot, and the leadership tried to make sure coverage was in place, but they can only do so much. I don't think it's specific to Roots, because I have worked at other companies with the same thing happening.