The SSM Home Hospice team suffers from inadequate management, since it fails to address ongoing difficulties. The manager exhibits favoritism, the patient-to-staff ratio is unsatisfactory, and there are issues with communication and training. Hostile work environment. Rachel Nalwa is an ineffective manager who consistently fails to provide assistance when required and frequently creates excuses to avoid attending to patients when her presence is necessary. She exhibits favoritism and engages in retaliatory actions towards staff members who voice complaints. They compel you to labor in areas where you lack training. The management instructs you to make false claims about specific responsibilities in order to create a more favorable impression on clients.