Pluspunten
There is an intense effort underway to align with new business opportunities. This opens the door for rather interesting projects that are not necessarily related to the standard retail grocery store fare. Also fairly serious about adopting ITIL throughout the (IT service) organization.
Minpunten
Chaotic implementations leads to a glut of changes, some of which are simply abandoned in favor of the next silver bullet. Serious issues with lack of skilled and disciplined project managers. There is a top down effort to align the management of projects and portfolios with the larger business initiatives, but the core problem is with the line project managers -- they need training in IT project management. Multiplicity of technologies -- tools and platforms -- leads to generalizations that are not in the best interest of building standards throughout the organization.