Underpaid and overwhelming - werkgeversreview Technical Support Analyst bij ScriptPro

1,0
4 apr 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

You get to travel for trainings and the job is remote

Minpunten

Underpaid - You make around the median (US) salary (2022) ~50k Overworked: - You can stay hours on 1 phone call depending on the type of customer - Phone calls are almost back to back (you have maximum 5-10 mins after a call to write notes before a supervisor messages you and tell you to grab the next call) - You work 4 days a week but work 10 hours MINIMUM each day - No career development - Work on holidays - Dealing with stressed, and sometimes very rude customers - Request to change shift will be ignored. So if you choose to work on weekends, make sure you are ok with it because they will not give you an option to switch even if they say will. - Poor 401(k) benefits No raises but always more work to load on you

Ontdek andere reviews over ScriptPro

5,0
12 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

So many but my favorites - The best people and management in industry so much it feels like family. Everyone works hard and looks out for each other in this group. We can work from home or in office or hybrid. The campus is beautiful. Management favors family and flexibility. They are involved, supportive, available. The team is unique and accepting. We care about each other. Our Manager works really hard, is supportive, cares about the team and team synergy. Our customers can be tough but they rely on us and we become close. Our jib is not the same one day to the next so it is exciting and never boring or dull. For these reasons I highly recomend.

Minpunten

The job is fast pace and challenging. I work hard and some times weird hours. It can be overwhelming but the pros make it very enjoyable.

4,0
5 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

A friendly and supportive team where everyone is willing to help each other. It’s a great environment for entry-level professionals to learn and grow.

Minpunten

Compensation could be more competitive.

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