Customer service - werkgeversreview Anonieme werknemer bij Sentry

3,0
12 nov 2021
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexible schedule, pay is pretty okay

Minpunten

The calls were Back to back

avatar
Reactie van Sentry
4y
Thank you for leaving us a review. I encourage you to share more details about the cons you listed with your manager. Our customer service group is our first point of contact for customers, and we recognize the amount of calls they receive. We’re actively working to increase bandwidth in our team to create a great work experience for associates like you and excellent customer service for our customers. We’d like to continue to discuss your concerns—please connect with your manager or directly with me to continue the conversation. Thanks again for sharing your feedback. Elisha Robinson – Chief Customer Service Operations Officer

Ontdek andere reviews over Sentry

5,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

work life balance is great

Minpunten

pay is below national average

avatar
Reactie van Sentry
1w
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
2,0
30 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Multiple office locations across the country Hybrid system for those that like to be in office

Minpunten

Poor communication Low pay compared to other industry positions Software is old and outdated Positions that are typically salary are hourly based Most "surveys" to gauge employee sentiment are constructed in such a way that no negative feedback can be left Hybrid or in office is required, no option for full remote If you happen to be full remote, there is no upward mobility possible for you, period. Excessive workload Not very good benefits

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