Customer Care Representative - werkgeversreview Customer Care Representative bij Sentry

3,0
31 aug 2015
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The benefits and pay was very reasonable.

Minpunten

Dealing with mostly angry customers for the majority of each work shift. Usually 80-120 phone calls per day.

avatar
Reactie van Sentry
10y
Thank you for taking the time to write a review. We’re happy to hear that you find our benefits and pay very reasonable. We’re proud of our call center representatives and their success in providing quality service while in a high production environment. Although we strive to make our policies and practices easy to understand, there are situations that at times become frustrating to our customers. Our goal is to relieve this frustration and turn every call into a positive experience with Sentry—something we couldn’t do without our dedicated call center representatives. Thank you for your past service and your feedback! Rob Yeiser AVP-PL Customer & Brand Dev, CP - Specialty Auto

Ontdek andere reviews over Sentry

5,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

work life balance is great

Minpunten

pay is below national average

avatar
Reactie van Sentry
1w
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
2,0
30 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Multiple office locations across the country Hybrid system for those that like to be in office

Minpunten

Poor communication Low pay compared to other industry positions Software is old and outdated Positions that are typically salary are hourly based Most "surveys" to gauge employee sentiment are constructed in such a way that no negative feedback can be left Hybrid or in office is required, no option for full remote If you happen to be full remote, there is no upward mobility possible for you, period. Excessive workload Not very good benefits

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