Money-Powered Kool-Aid - werkgeversreview Support Specialist bij Service Express

1,0
8 nov 2025
Aanbevelen
Goedkeuring directeur
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Pluspunten

Most of the frontline employees are incredible. Truly some of the most talented and hardworking people I’ve ever met. There used to be a sense that SE hired the best of the best — and it showed. There’s also a unique respect between sales + support that you don’t always see at other companies. A lot of us ended up bonding over the chaos, which helped keep things bearable.

Minpunten

Leadership loves to say they “want people to speak up,” but when people actually do, nothing really changes. My time there started strong, but after a poor leadership hire, a few messy acquisitions, and then another even worse sales leadership hire… things went downhill fast. The company feels like it’s crumbling — over 150 people (out of ~1,000) have quit this year alone, and that number is still climbing. There have been many HR reports about members of the sales leadership team: bullying, racial slurs, pressure to drink, comments like “just put it on your personal credit card to hit quota,” inappropriate videos, and straight-up sexism. The “solution” has basically been HR sitting in on sales calls — which has turned into a running joke (“behave, HR’s here”), rather than anything meaningful. Outside of sales, the cash management team is another major pain point. Constant turnover in their leadership has created friction everywhere. Teams that rely on them are burned out from the lack of collaboration, follow-through, and consistent direction.

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Reactie van Service Express
7mo
Thank you for taking the time to share your feedback. We’re disappointed to hear that your experience didn’t reflect the positive and supportive environment we strive to provide. Please know that we take your comments seriously and view them as an opportunity to learn and improve. We’d appreciate the chance to hear more about your experience. Please reach out to our HR team at HR@serviceexpress.com where a member of our team will be standing by to speak with you.

Ontdek andere reviews over Service Express

5,0
1 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great company, benefits and overall culture.

Minpunten

Company was acquired by Park Place Technologies and laid off most of our sales team.

4,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Minpunten

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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