High-growth potential hindered by unstable product and strategy - werkgeversreview Product Manager bij ServiceNow

3,0
13 mei 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Potential high-growth sector with a product that has significant potential if properly stabilized and leaders actually lead. Pockets of talented individuals trying to do the right thing despite systemic hurdles.

Minpunten

There is a major disconnect between sales promises and product reality. The platform is currently unintuitive and unreliable, leading to high customer friction. Lack of technical standards and "finished" work. We consistently ship low-quality features and are immediately pushed to the next project before the previous one is made scalable or stable. This has resulted in a "janky" infrastructure that is increasingly difficult to maintain or improve. Strategy is dictated by reactive, short-term pivots for the loudest customer rather than a cohesive, data-driven vision.

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5,0
2 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Pay, benefits, flexible time off

Minpunten

Workload and difficult work life balance

2,0
17 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Minpunten

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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