Extremely high growth, tons of opportunity! - werkgeversreview Customer Success bij ServiceNow

5,0
26 feb 2020
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Some of the most talented and driven people I've ever had the pleasure of working with. Hungry and humble is not just a thing we say - it's a discipline that's practiced across the company. Fantastic support from management, exciting projects, excellent work life balance and benefits, including generous RSU refreshes. Our product speaks for itself and it's something to be proud of. The company is definitely moving in the right direction and Bill McDermott is a fantastic person with the right experience and energy to lead it!

Minpunten

Let's be real: it's a rapidly changing environment. If you are adverse to change, this place is not for you. The change is pretty much all for the better but, like other have said, there is some "old school" thought here that we should continue doing what we used to do, which can be frustrating. The other major con is the often silo-ed nature of doing work across functions, which can be redundant and contradictory at times. It's getting better but is an ongoing area of opportunity. Benefits wise, 401k match is the only thing that doesn't really meet industry standards (but they make up for it in stock).

Ontdek andere reviews over ServiceNow

5,0
2 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Pay, benefits, flexible time off

Minpunten

Workload and difficult work life balance

2,0
17 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Minpunten

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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