Lack of Transparency, Accountability, and Leadership Integrity Cost Good People Their Jobs - werkgeversreview Project Administrator bij ServicePoint

1,0
18 mrt 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

-Opportunity to collaborate with some talented and hardworking individuals at the ground level -Networking with corporate-side workers provided some professional value -The work itself offered the chance to develop and implement meaningful process improvements across cross-functional teams

Minpunten

-Zero transparency from day one. At no point during the interview process, onboarding, or throughout the duration of employment was there any honest communication about the stability of the position, the status of the contract, or the risk of layoff. This is a fundamental failure of employer-employee trust. -Selective retention handled without professionalism. When the project contract ended, the decision to retain certain employees was communicated in a remarkably tone-deaf manner, employees were made aware of who was being kept through informal and visible means rather than through private, respectful individual conversations. This caused unnecessary distress and humiliation for those not selected, and set a culture where the situation was treated casually by leadership's inner circle while others faced abrupt job loss with less than a week's notice. -Accountability was virtually nonexistent at the leadership level. Multiple individuals placed in supervisory and management roles demonstrated a consistent lack of engagement with their teams' day-to-day work. Direct reports regularly outperformed their managers in output and awareness, yet those same underperforming leaders are being retained and assigned to new projects, sending a clear message about what the company actually values. -Performance was measured by presence, not output. There was an evident culture of rewarding hours logged over results delivered. Employees collecting significant overtime with little measurable output went unchallenged, while those driving real results with greater efficiency were overlooked. This misalignment of metrics created frustration and diminished morale. -No clear performance or progress framework existed. Despite working on a defined project with a lifecycle, there were no meaningful metrics or accountability structures in place to track individual or team contributions. This made it impossible for high performers to differentiate themselves through merit alone. -Leadership was aware of the contract situation and chose silence. It is difficult to believe that upper management did not have sufficient advance notice of the contract loss to communicate more transparently with employees. The lack of disclosure while employees continued to invest effort and goodwill into the project is a serious ethical concern.

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Reactie van ServicePoint
2mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. We take all feedback seriously and use it as an opportunity to learn and grow. We will always strive to improve and truly value constructive feedback like yours, as it helps us identify areas where we can do better.

Ontdek andere reviews over ServicePoint

5,0
27 jan 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Never a shortage of work, approachable management, straightforward processes and chain of command. I enjoy working with ServicePoint and all branches of staff.

Minpunten

Steep learning curve like with any company in the beginning but teams look to support.

1,0
9 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work is available Customers are fantastic

Minpunten

The company is severely mismanaged. Sales runs the show and leaves the pieces for others to pick up and make right. As a company, they ran too fast trying to combine multiple companies and now there are no standards or clear responsibilities. During my tenure there were no raises and the bonus plan that came out ended up with no bonuses. There was considerable backlash from that and the new CEO promised to review, but then RIFed 40 employees instead. Payment to vendors and subcontractors is slow and so it's hard to get material or labor for jobs that were sold on an unrealistic timeline. If you plan on working here, document everything and be prepared to be let go the second you are no longer profitable or they need to make the bottom line look better.

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