Not worth it! - werkgeversreview Technical Support bij Shopify

2,0
1 okt 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good salary and perks, remote work, but be aware of potential downsides.

Minpunten

High pressure environment with excessive micromanagement and constant AI monitoring. Simultaneously handling multiple chats limits the ability to provide effective technical support, especially for complex issues. The job feels like a mere formality, with AI-driven feedback lacking human understanding. This strain impacts long-term health, negating the salary benefits.

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5,0
10 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Minpunten

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

2,0
29 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Minpunten

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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