High-Volume Sales Disguised as Support - werkgeversreview Technical Support bij Shopify

2,0
17 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Pros: * Remote work flexibility and decent internal documentation. The brand name looks good on a resume.

Minpunten

Cons: * Expect to do the work of three people for the price of one. You are required to handle multiple merchant chats simultaneously while solving deep technical issues. On top of the technical workload, there is a constant, heavy push for "upselling." It feels less like helping merchants and more like high-pressure sales. The pay is significantly lower than the market rate for the complexity of the tasks and the mental fatigue involved.

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5,0
2 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Amazing company with incredible product

Minpunten

None that I can think of

2,0
29 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Minpunten

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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