12 sep 2020
Reactie van Shopify
5yHi, there!
Thanks for the review. I'm sorry to hear you felt as if the nature of your role had changed, I can understand how that would be disheartening! In support, we need to make sure a merchant who asks for our help is getting the best assistance they can. This can sometimes mean advising them to move to a higher tiered plan to get the features they need to make their business successful. At times, we would also advise moving to a lower-tiered plan if they have just started their store, or are running a smaller business! I can understand how this can be interpreted as more sales based work, but it's not what we are aiming for: it's all about making sure the merchant is getting the best support possible.
Career opportunities in the past were sometimes difficult to identify or find, which is feedback we have acted upon. Our internal support team has worked together to create internal support pages that show all employees a clear and easy way they can progress in their Shopify careers. The Career Pathing Guide will show you where you currently are, where you’d like to go, and how you can get there! This means there is a huge amount of transparency around how to progress to different roles.
It's great to hear that you enjoyed our company culture and our benefits, these are things we pride ourselves on.
Thank you again for the review, and best of luck in the future!