• High-pressure, top-down culture with constant focus on results
• Middle management roles can feel unsupported despite high expectations
• Disciplinary actions sometimes felt excessive for minor issues
• Workplace culture included gossip and lack of professionalism at times
• Limited coaching and development—more focus on outcomes than guidance
• Bonus structure can be difficult to fully achieve due to split KPIs
• Customer service metrics felt unrealistic to consistently control
• Perception of over-policing performance (both under- and over-performance scrutinized)
• Advancement expectations are aggressive; may not be ideal for those not seeking rapid promotion
• Frontline employees appear prioritized over management support