It gets old.. - werkgeversreview Customer Service Representative bij Spectrum

3,0
24 aug 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good pay, 401k, retirement, insurance, vacation time, sick and personal time. If your stats are good, you dont have to work holidays. Was able to work from home. Met a lot of cool people including supervisors & management.

Minpunten

Repetitive, it gets super busy to where you can't even take a sip of water or breathing time in between calls. Short staffed on weekends. Almost impossible to get days off on weekends. They are really strict about breaks and lunch. Systems take a while to load and takes time away before you clock in. Have to be there way before or turn on computer way before or else you'll be late. Customers can be super rude.

Ontdek andere reviews over Spectrum

5,0
8 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I've worked as an RCS in the Daytona Beach market and my experience has been very positive. Like any outside sales position, success comes down to attitude, consistency, and following a proven system. The reps who struggle are often looking for shortcuts, while the reps who put in the time, learn the process, and stay coachable tend to do very well. Pros: Strong earning potential with uncapped commissions Flexible schedule and independence in the field Supportive teammates and leadership Excellent products that solve real customer needs. More than most of the competition. Opportunities to grow and increase income over time The biggest advantage is that you control your own results. If you're willing to work consistently, learn from successful reps, and stick to a proven approach, this can be a very rewarding career. This is not a sit-at-a-desk job. You'll be walking neighborhoods, talking to people, handling objections, and hearing "no" along the way. That's part of sales. If you enjoy meeting people, helping customers, and taking ownership of your success, the role offers significant upside.

Minpunten

The role requires patience, consistency, and resilience. Many of the customers we speak with are former subscribers who may have left due to a past service issue, billing concern, or negative experience. Reps often have to overcome skepticism and rebuild trust before even discussing current products and promotions. There is definitely a learning curve, and success doesn't happen overnight. It takes time to learn the territory, understand customer concerns, and develop the communication skills needed to turn difficult conversations into opportunities. Reps who remain coachable, follow a proven system, and stay consistent with their activity tend to perform much better over time.

5,0
17 sep 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Compensatie, uren werk en privéleven, voordelen, leuke omgeving met veel leer- en groeipotentieel

Minpunten

Strikt op dresscode en professionele uitstraling

309
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