Pluspunten
-They offer VTO which comes in handy when you are having a rough day on the job (your manager may discourage it if you haven't met your metrics)
Minpunten
-You will be micromanaged to the point where it becomes unethical (I have had a manager tell me to schedule my bathroom breaks on my lunch break and threatened to write me up for being off a call to use the bathroom) -The company does not value your mental health. (If you have an irate customer on the line you have to de-escalate the call even if it begins to cross the lines of verbal abuse. It may seem manageable at first but after a while it can take a toll on you. -When the customers ask to speak to a manager most managers discourage transferring those calls to them which can lead to the customer becoming irate or more dissatisfied. -The metrics aren't created in the best interest of the customers or employees. -My former manager was dishonest and created a hostile team environment.