Pluspunten
The benefits were among some of the best things about working at Charter. 401k match, dental, vision, and medical were all very good. I started at 13.18 an hour and recieved a raise of 39 cents after my first year. It is 40 hours a week but you won't know what schedule you get until after you finish your training though.
Minpunten
Upper management constantly changes. They expect you to adapt to new policy without them explaining the policies to you much if at all. Constant changing of rules and procedures was very taxing mentally as you have to remember A LOT of stuff in this position. The customers. Yes we work with people unsatisfied with paying us money due to non working service, rise in cost, and various other reasons but what makes this bad is that there is no time in between calls at all sometimes. There is a lot of back to back calls where you can't catch a breath. To anyone considering this position you should practice talking for 8 hours a day without stopping. For the first several weeks your throat will be sore. Use cough drops as needed.