Pluspunten
$16.00/hour to pretty much read a script all day and only 20 hours a week, but there's almost always opportunities for additional hours. Customers can be friendly and interesting.
Minpunten
No flexibility on schedules. You get a schedule before training starts, it changes again during training and there is a small list to choose from. All were early morning shifts and not at all negotiable. Managers tell you to fill out of form if you need a new schedule (for school, kids, etc..) but it almost always gets denied. You sit your entire shift and read the exact same script every single phone call every day. There is no room for freedom as everything you say and do is 100% monitored. For this job you MUST be okay with having everything you say reviewed and listened to. It is a call center. Likewise, everything you do on your computer is also monitored and seen. Not much variety in the work and I would not work here again. I was so bored during my last few weeks that I just couldn't stay any longer. Would not recommend to free thinking, open minded individuals who like creativity or variety in their work life.