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      Sutherland

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      Reviews voor Sutherland

      Sutherland is alright, it's ATT that's Hell - werkgeversreview Customer Service Representative bij Sutherland

      2,0
      1 okt 2014
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      You work from home......that's really it. You communicate with coaches and managers through instant messenger.

      Minpunten

      AT&T Uverse it the worst, that's who i was contracted to. My first two coaches were great, but the last one was to much of a micro manager. Every Time I signed on, I get a message from her to talk. It was a little intimidating. low pay, I understand it's because its at home, but call center work is stressful. Training was fun, but nesting was very unorganized. I was last to get on calls then I was thrown out to the sharks. Schedules change on a monthly basis.

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      5,0
      5 jun 2026
      Customer service associate
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Full time ,equipment provided by company, many different projects hiring. 401k, very hands on company

      Minpunten

      Depending on the project your on project. On camera with photo taken every 3 mins for remote.

      1,0
      26 jun 2026
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Remote work and great coworkers

      Minpunten

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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