Pluspunten
Some of the nicest, most dynamic people actually work within the bank, and getting to know and share experiences with these people is excellent. The job itself is not too difficult, with okay, market-grade software and resources that come in great handy for financial customer service. There are flexible hours if you are a student or need part-time work. This is a decent job if you like to work through the day with not many responsibilities to carry over - when you're done for the day, you're basically done as long as you're in balance.
Minpunten
The customers are generally terrible, while the customer service philosophy forces you to degrade yourself to make them happy. Managers will frequently take their side, simultaneously making you look like an idiot while you were merely doing what was taught to you in training. The pay rate is horrible compared to most other banks. Much of the time, it can feel like you are being supervised by people that are always looking for a reason to yell at you or tell you that you aren't doing a good enough job. Managers play favorites and sometimes this can either work to your advantage or disadvantage depending on what day of the week you are working.