Don't fall for the ads! - werkgeversreview Customer Service Representative bij TP

1,0
22 apr 2016
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

It looks good on a resume for a real job. They will hire literally anyone off the street.

Minpunten

The benefits are poor You'll be SEVERELY underpaid. They started hiring at $10.50 an hour 8 years ago and have yet to increase the pay. Management is a joke, they don't give a crap about you as a person, only about your stats. Negative re-enforcement is used more than any other tactic. You'll have to work nights and at least one weekend day with no exceptions, even if you are absolutely unable to. You'll get screwed out of money. No one above you cares, ESPECIALLY HR. I had an HR issue, went in to speak with our HR rep, was told she wasn't in. Spoke to my manager who called to HR and what do you know? She was in. You'll have back to back calls your entire shift and if there's any amount of availability, they'll start sending people home early (it sounds awesome, but your paycheck will disagree with you). You aren't allowed to have your phone out, which is fine, but they make you leave it in your car, so if there's an emergency and you need to get a hold of a family member, good luck. They have a full time security guard that will pat you down for cell phones, pens and pencils, paper, and even Chapstick. If you're sick, you have to call off for 6 days in a row AND have a doctor's excuse or you'll get 6 points, which can lead to termination. And, of course, there's no sick time, so that's 6 days worth of pay you're being forced to miss out on just so you don't get the points on your record. So either you come to work sick and get everyone else sick or you miss out on 6 days of pay.

avatar
Reactie van TP
10y
Hi, we are sorry to hear that your time with us wasn't that fun, but we are working very hard every day to improve our work environment to be a very productive and enjoyable place at the same time. If you wish to share with us your concerns, please feel free to write us through filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Ontdek andere reviews over TP

5,0
5 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good company to get your license.

Minpunten

Benefits aren't that affordable. Metric heavy

avatar
Reactie van TP
18h
We appreciate your kind words and are thrilled to hear that you enjoyed your time with us. Your feedback helps us continue to improve and grow.
3,0
16 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Minpunten

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

avatar
Reactie van TP
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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