TP

Reviews voor TP

Change needs to happen NOW - werkgeversreview Call Center Representative bij TP

2,0

14 sep 2016

Call center representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Has potential to be a great company to work for if corporate can step in and investigate corrupt management.

Minpunten

LOTS: 1. Management sweeps issues under rug in order to make their own selves look good to corporate by ignoring issues brought up to them, taking no concern of issues. 2. The employee opportunity to bonus is unethical as the qualifications change at will with no notification to any employees. There is no set procedures or guidelines available to employees to refer to. 3. The employee handbook is inaccessible to employees. Suppose to be available on inter company communication system; it is restricted for representatives access (I've tried), and is only on inter company communication system not available for reference outside of building. 4. The attendance system used for employees, sets employees up for failure. Employees are given the possibility of termination after receiving 6 points. Employees are given strict .25 points for each late incident and any early departure. Ex., if an employee has to leave early for medical emergencies, they receive .25. There is no exemption either; sick, in hospital. 5. Many more.

Reactie van TP

Thank you for sharing your valuable opinion. Our goal is to see to it that management promotes open communication and extends help to employees while making sure proper process of investigation is followed when issues arise. We would appreciate if you share your feedback with us at http://bit.ly/TPHR-form. All the best!

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5,0

5 jul 2026

Customer service representative (csr)

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good company to get your license.

Minpunten

Benefits aren't that affordable. Metric heavy

3,0

16 jun 2026

Customer service expert i

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Minpunten

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

Reactie van TP

We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.

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