Management on the floor level. You end up feeling like you are a target. The monitors always find something wrong with every phone call you answer. The supervisors care less for the staff and look out strictly for their own bottom line which is their bonuses. They do a great job at giving you negative feedback but you rarely hear any good feedback. Out of my training class of 22 people, there are only 5 of us left working there 5 months later. The training was sub-par at the best, and I feel comfortable saying that as I have been a professional educator with a degree in education. They shove a lot of information at you and when you hit the floor they are down on you when you cannot navigate their multiple systems in spite of the fact that they had issues setting the students up with access during training to even obtain any hands on during training.
