Don't believe their hype; this is a HORRIBLE place to work. - werkgeversreview Customer Service Representative In API bij TP

1,0
7 mrt 2018
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Starting pay for auto insurance CSR's above average: $15/hr. Bonuses can be made, but it's hard--one bad customer feedback on the last day of the month will kill your bonus. OT is offered occasionally. $0.25/hr raise after 3 months, $0.50 raise after a year, but it takes payroll a couple months to make change, and forget getting the back pay retro to when raise given.

Minpunten

Have to work a full year before any PTO given and then it is next to impossible to get the time off you request. Seems like scheduling, which isn't even in USA, automatically rejects all requests and you can't repeat request for same days. Supervisor can override this, but depending on the supervisor, they may not do it for you. Screwy system of how they pay time and half for holidays--I'm still not sure I'm actually getting time and a half for those days. Open all major holidays, even Christmas. Company says they appreciate us in their communications system, but it sure doesn't feel like it. Worst morale of anywhere I've ever worked. Looking for new job now. DOES offer health insurance, but it's expensive.

avatar
Reactie van TP
7y
We sincerely appreciate your time and effort in sharing this feedback with us. We are truly sorry if we have caused any inconvenience on how things were handled and we would like to make it up to you. Kindly share this with us via http://bit.ly/TPHR-Form to further address the issue. Thank you.

Ontdek andere reviews over TP

5,0
5 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good company to get your license.

Minpunten

Benefits aren't that affordable. Metric heavy

3,0
16 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Minpunten

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

avatar
Reactie van TP
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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