How, Just how are people promoted? - werkgeversreview Customer Support bij TP

2,0
8 nov 2019
Aanbevelen
Goedkeuring directeur
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Pluspunten

Work from home, pay for the program I was on is okay at best only because it’s possibly the least aggressive customer base a company can have. The recruiter was very thorough and nice.

Minpunten

Unfortunately the cons are big. I have some experience dealing with remote team leads as well as mangers in general (brick & mortar). Although our program is one of the least aggressive, if we have a team lead who shows nothing pertaining to building morale amongs a host of other neglects; this makes the job feel horrible. We all know work can big you down and you feel monotonous many days. This is where the TL is supposed to use the methods of communication provided to us making us a bit more happier to be there. The TL was barely there, even when she was there. If you have an emergency and take the action plan/point. You are still made to make up the day in your off day. This is not flexibility. Plus, they tell you last minute you’ll be working OT. Trying to squeeze as much of that $12 work from you as much as possible. Again, this would have not been an issue for me if I had a TL who shows she actually cares. Do the TL’s even get watched for things like this? Are we able to review our TL’s? No. If we were able to, they never made this clear which is more of a red flag. If there’s a team chat pod and we are asking questions, why should it take a TL almost 30 minutes to respond? That’s even if she responded at all. What kind of circus are you all running? If most of the companies knew what went on here, I’m sure TP would have less programs.

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5,0
8 jul 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Great leadership with excellent communication.

Minpunten

Workload can become stressful from time to time but a true team environment means there is always help available.

3,0
9 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Minpunten

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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