Co-workers amazing, decent management on-site, horrible policies. - werkgeversreview Customer Service Representative bij TP

2,0
28 jul 2014
Aanbevelen
Goedkeuring directeur
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Pluspunten

All of the people who were on my level were phenomenal to work with. Most weren't very judgmental and most were as sweet as honey even when not dealing with the customers. If you can afford to take an unpaid day here or there, the management is usually pretty flexible with that given some notice. If you have managed to get to paid-time status, hold it until Christmas and they'll give it to you in spades.

Minpunten

They're really bad with compensation. It's good considering that you're a third-party, but horrid considering what you're subjected to upwards of forty times a day. Leave policies are kind of pathetic - I couldn't get sick leave for pneumonia even with a doctors note. That was what ultimately ended up in my resignation. The company's management, unfortunately, doesn't value you as the individual. They say it's such a great place to work, but when you feel like a number, you start to act like a number to the non-peons.

Ontdek andere reviews over TP

5,0
26 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Very accomplishing environment, I enjoyed speaking with customers.

Minpunten

Calls are back to back and you have to meet all metrics.

avatar
Reactie van TP
6d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3,0
16 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Minpunten

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

avatar
Reactie van TP
6d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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