Poor Management but good culture - werkgeversreview Customer Service Representative bij Ticketmaster

3,0
15 dec 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexibility for casuals in the call centre, culture, benefits, pay.

Minpunten

Poor management and support, with unrealistic kpis. Poor induction - training. A lot staff rotating, people don't feel motivated due to the lack of engagement from managers and attitude no very collaborative/supportive from the majority of them. Very young 'leaders' bringing friends to work with

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5,0
6 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good wlb and remote work

Minpunten

Recent management change with saumil has triggered bunch of layoffs

2,0
11 mei 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

Benefits were great across the board. Any kind of help and support you'd need, they probably had it.

Minpunten

I was laid off for no reason after more than five years because they're "flattening layers, consolidating ownership, changing how teams are structured and ensuring that we put more energy behind specific initiatives." Or at least, that's what Saumil Mehta said. We've had record profits YOY, and quarterly earnings show nothing but growth. But perhaps that's because they keep firing people before giving them bonuses. Absolutely disgusting behavior from a company, and unfortunately, everyone saw the handwriting on the wall as soon as Saumil Mehta stepped in. Ticketmaster used to prioritize employees AND its users. Now all they see are dollar signs, and to be quite frank, I'm glad to be rid of them.

5
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