Pluspunten
Excellent benefits and decent pay. If you work on the phone, you'll be miserable, just like the other reviews here, most of the positive ones are from it people...which you'll quickly find out dont do anything because the systems are horrible. Usaa would rather spend money on glamour programs like blackberry and iphone apps instead of fixing systems the employees use.
Minpunten
When you start they indoctrinate you with what the call New Employee Orientation, NEO..they make you think your world revolves around usaa. It's the same when you're on the call center. They call you an advisor, but all you are is an order take because they micromanage the entire call. You're expected to sell, sell, sell w/o commission(called: facilitating member's financial security), take back to back calls and literally interrogate each caller (called discovering the need), then sell or transfer call to someone who can sell and at the end ask the caller to hold for a survey and expected to get a perfect score out of 10 questions, if not they'll ask you what happened.