Pluspunten
It is a good place to start your career here if you do not have ideas about your future plans. You can learn lots of things, also using your languages is important. Here you can do it. It is located in the heart of Budapest, which is also OK.
Minpunten
Too much pressure on the agents, supervisors do not communicate with the employees (do not even greet them sometimes) unless there is a deep friendship. Some accounts have really useless, terrible procedures. It is very phone based, there are strict break regulations (30 min lunch break, 60 min short break). The largest problem is that in some positions they have very incompetent people (Subject Matter Experts for example). It is hard to get to a higher position - sometimes the internal job postings are mailed to everyone but the position itself has already been filled...so they have chosen the one.