Very good company - werkgeversreview Customer Support Manager bij Upstream Works

The company offers decent technical exposure and stable work. Some teams have talented developers who are helpful and collaborative.

Team composition and management practices could be more inclusive. In certain departments, hiring and promotion decisions seem to favor people from the same cultural background as the manager, which affects diversity and team morale. Non-favored employees may feel excluded from important discussions or growth opportunities. There’s a noticeable lack of transparency in how roles and responsibilities are distributed, and feedback often seems biased rather than performance-based. Also the company gives layoffs quite frequently

- The company has a genuinely welcoming culture. - You’re trusted to do your job, and you can count on your colleagues and leadership for support when needed. - There’s a strong sense of teamwork, which makes it easy to collaborate and not feel isolated—even while working remotely. - Work-from-home flexibility supports a healthy work-life balance. - Even with remote work, the company puts effort into staying connected, like monthly town halls at the office with a pizza lunch, summer picnic, Blue Jays game, and a great winter gathering at Blue Mountain.

- No RRSP matching, it would be great if this could be added. Otherwise, the benefits package as a whole is great.